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Happy New Year!

Yes – you read that correctly.  Here at Cogeco Peer 1 September 1 signaled the start of our new fiscal year.  And, as the new year is a time of fresh starts, what better time for me to hit the road for a mini-tour across North America and Canada where I visited our offices in Atlanta and Toronto – meeting the teams and sharing our plans for the next year and beyond. The conversations I have had recently suggest that the 12 months ahead will be marked as a year of change. Digital transformation is an ongoing process, as is the arrival and adoption of technologies such as blockchain, machine learning, artificial intelligence, hybrid cloud and SD-WAN. Move over big data and welcome to data lakes (where storage is king!). Our team, along with a group of influential CIOs, took on some of these topics at the recent Canadian CIO…

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A warm welcome…

Hello and welcome to the first of a series of updates I’ll be sharing in my new role as President of Cogeco Peer 1.  Since the announcement was made regarding my appointment, I’ve been grateful for the messages of congratulations I have received. Thank you to everyone who has taken the time to welcome me into this role. It’s been heartwarming to have so much support. Thank you! I’ve been reflecting on my time with the company and revisiting what makes Cogeco Peer 1 unique as a business. Is it our unrivalled IT Infrastructure, our strong customer and partner relationships, our tried and tested processes?  Undoubtedly all of these play a part.  But what really sets us apart is our people. The diverse and innovative approach of our employees and our customer centric culture form the life-blood running through the business. This culture of customer-first innovation is why I’m confident…

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Powering Potential – A Complicated World

Technology is advancing at such a fast pace that it’s nearly impossible to predict what the digital landscape will look like in five years’ time. Trying to stay ahead of the pack within an industry characterized by such rapid change, can be daunting for any IT decision-maker. With so much choice readily available, business leaders are often faced with the difficult decision of picking between influxes of new technologies, with very limited time to choose which best supports them. Keeping up with the latest innovations, challenges, opportunities and threats that technology brings is a huge task for any organization. If implemented correctly, new technology can propel businesses forward, but can conversely have the opposite effect if adopted inappropriately, causing detrimental problems that threaten to undermine enterprises. With this in mind, when it comes to the support businesses are receiving from their IT partners in understanding and meeting these changes, it’s…

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Are Businesses Getting Numb to the Effects of Cyber-Attacks?

Rarely a day goes by when we don’t hear of a huge multi-national corporation falling victim to cyber-criminals and losing some of their valuable data. In fact, it’s such a common occurrence that people have become desensitized to the fallout, adopting either an “it won’t happen to us” attitude or one that plays down the consequences – in other words, people are becoming numb to the effects of cyber-attacks. But such an approach isn’t just the least intuitive, it also leaves organizations open to threats. Why?  Simply because they have not implemented the right solution for their business. The bottom line, whether we like it or not, is that the statistics and research show that cyber-attacks are not only real, but seriously devastating when they strike. With the reputational damage and financial implications of security breaches well known, it is no surprise that many security vendors choose to adopt scare…

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Powering Potential and the Value of Service

Digital transformation has become more than just an industry buzzword recently and is changing every aspect of the business landscape. This process of using technology to radically change business models in order to evolve and modernize, prevents organizations from lagging behind in an increasingly competitive market. For those businesses on their digital transformation journey, there is still room for improvement in terms of available IT systems and services, according to a new study by Cogeco Peer 1. It seems when it comes to what B2B decision-makers look for in an IT vendor, good customer service is the overarching priority. The study provided a general overview of what IT decision-makers across several different industries including retail, financial services, business services, media and higher education, considered the real value of service from IT suppliers. It revealed that the vast majority of respondents (85%) believe that their organization’s most prominent current IT vendor…

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Inclusion and Diversity in Tech: Building a Stronger Workplace

  Diversity in the workplace is more than a news headline and has become an increasingly important matter for many businesses. Not only is having an inclusive workforce incredibly beneficial for the staff and customers, it is the right thing to do as a corporate citizen. Working with people that have had different experiences and found new ways to overcome obstacles increases innovation throughout the industry. Lastly, there is no question that technology is global. Inclusion in this space should be a given – not an option. In 1965, the U.S. Equal Employment Opportunity Commission was founded in order to foster diversity in the workplace for women and minority groups. While there has been progress over the last 50 years, there is still much room for improvement. According to the United States Department of Labor’s Bureau of Labor Statistics, out of the thousands of professional workers in the country today,…

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Protecting Customers and Data During a Natural Disaster

The consumer identifies a business by its brand. That brand is more than the logo and a website. It comprises of everything the business stands for. While IT and data management may often be considered the behind the scenes part of the company, they are in fact, the most vital part of the brand.  Why?  Well, if IT fails, the establishment lets its customers down and the reputation of the brand is damaged – sometimes permanently. Choosing the best IT solution means defining needs, but these requirements mean more than size and safety measures. Many businesses look at security only through an online lens in terms of hacking threats and malware being the major threats.  While we have seen the damage these online incidents can deliver to a company, natural disasters can be just as equally devastating. Being unprepared for a natural disaster can do much more than result in…

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Meltdown and Spectre: What can I do now?

2018 has started with a bang as two new vulnerabilities hit our screens. Meltdown and Spectre made a show a few weeks ago, and while it caused IT teams across the world a giant headache, it also caused us all to take a look at the way we manage our security protection as a whole. Both Meltdown and Spectre exploit critical vulnerabilities in modern processors which allow other programs to steal data like passwords, photos, emails and business critical data. For a full understanding of the two vulnerabilities, visit https://meltdownattack.com/ Now, while these issues are for the hardware vendors like Intel and Dell to address, it’s crucial to apply the given patches to cover the vulnerability. Patch management is a critical aspect of risk management – and one that we neglect all too often in favor of other needs. The major downside of course to patching lies in the age-old argument…

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Cogeco Peer 1 Renews Its Privacy Shield Certification

  With the EU General Data Protection Guidelines (GDPR) coming into force in May 2018, Cogeco Peer 1 is pleased to announce that we have renewed our certification under the EU-US Privacy Shield Program and are publicly committed to complying with its requirements. This certification enables us to legally transfer personal data from the European Union to the United States while meeting EU data protection requirements. Read our privacy policy here: https://www.cogecopeer1.com/legal/privacy-policy/ The European Commission introduced the EU-US Privacy Shield Framework in August 2016 to address the changing needs of data management and privacy, replacing the previous Safe Harbor Principles which had been deemed no longer robust enough. The Privacy Shield Principles comprise a set of seven commonly recognized privacy principles combined with 16 equally binding supplemental principles, which explain and augment the first seven. Collectively, these 23 Privacy Shield Principles lay out a set of requirements governing participating organizations’ use and treatment of personal data…

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No matter what form, disruption is coming for you in 2018

With the New Year here, we are all being inundated with hot takes on what happened in 2017 and what we can all expect from the technology industry in 2018. A quick look at some of these lists brings up a few familiar themes: artificial intelligence, cyber security, blockchain, machine learning, mobility, cloud computing. These are the trends that are going to be disrupting industries across the spectrum in 2018. Depending on which column you read, these technologies are either going to completely upend your business right now, or they’re not something to be worried about for a few years. But the bottom line is, whether you think it’s going to be one year or five years from now, your company is going to face disruption. It’s coming for you. Maybe you’re already seeing it, maybe you’ve planned for what you thought was coming. But even if you’re not sure…

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