Legal terms and information
Peer 1 Hosting and Cogeco Peer 1 have merged to become Cogeco Peer 1. We are working diligently to combine and simplify the legal terms of Cogeco Peer 1 and Peer 1 Hosting.
Any updated legal terms will be clearly communicated to our customers in due course.
Customers of Cogeco Peer 1 are subject to the following terms of service:
- Master Services Agreement
- Acceptable Use Policy
- Service Level Agreement
- Colocation Terms and Conditions
Some Canadian and other customers may be subject to alternative terms and conditions. You will be notified in your contractual documentation for your services. These terms can be found here.
Partner program terms and conditions
The contents of this website are copyright 2016 Cogeco Peer 1. All rights reserved.
Cogeco Peer 1, the Cogeco Peer 1 logo, and certain other marks in this website are the trademarks, trade names, and service marks of Cogeco Peer 1. Any use of such marks without the prior written consent of Cogeco Peer 1 is prohibited. Other trademarks and logos are the property of the parties to whom they are attributed.
To ensure Cogeco Peer 1’s customers receive quality service, Cogeco Peer 1 randomly selects phone calls for monitoring. These calls, between Cogeco Peer 1’s customers and employees, are evaluated by supervisors. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner.
When telephone calls will be recorded
Like many other companies, Cogeco Peer 1’s telephone system is capable of recording telephone conversations. Calls with customers either received by or originating from our Technical Support teams, as well as inbound calls to our sales lines will have the conversation recorded as standard practice.
Customers who do not wish to have their conversation recorded may request to have a Cogeco Peer 1 representative call back from a non-recorded line. Call-backs are at Cogeco Peer 1’s discretion and will be provided where it is appropriate in the circumstances.
Why telephone calls are recorded
Cogeco Peer 1 uses the recordings of telephone conversations in order to monitor service quality, the effectiveness of our staff training and to establish the existence of certain facts, for example, in the event of a complaint.
How we hold information
Our website provides services and information. We want to make your experience easy, safe and reliable. All over the internet, websites sometimes place small amounts of information on your computer to help tailor your experience. These include small files known as cookies. They cannot be used to identify you personally, nor can they retrieve information outside of the realm in which they are set.
These cookies are used to improve services for you, for example:
- Enabling a service to recognise you so that it doesn’t have to repeat the same functions upon every visit
- Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
- Using the information gathered by measuring the finding methods so that the site’s structure can be improved to provide this information more quickly
If you wish to restrict or block the cookies which are set by our website, or any other website, you can do this through your browser settings. Please be aware that restricting cookies may impact the functionality of most websites.
Cookies in use on this site:
Policy on Third Party Legal Process
It is Cogeco Peer 1’s policy to respond with reasonable promptness to subpoenas and other legal process served on Cogeco Peer 1 or its subsidiaries that seek information, documents or other business records. Third parties wishing to serve such process on Cogeco Peer 1 may do so in writing through Cogeco Peer 1’s Legal Department. Cogeco Peer 1 will evaluate each such request based upon the applicable law and facts.
An administrative fee of $75 will be charged for each request to cover Cogeco Peer 1’s fees and expenses in responding to the request. Cogeco Peer 1 may require the requesting party to pay the applicable hourly rate for requests that require significant engineering or technical support. Cogeco Peer 1 may also charge additional amounts for requests that require substantial photocopying, third party charges or other expenses.
Cogeco Peer 1 expressly reserves any rights under applicable law in connection with its receipt, evaluation and any response to, any third party requests or legal process.