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Service agreements

The Importance of SLAs for Colocation Customers Catchall services agreements, such as Service Level Agreements (SLAs), Master Services Agreements and/or Terms and Conditions, are a core component of any relationship between a colocation provider and a business organization. These written agreements that are designed to protect both parties throughout the course of the relationship document exactly what is expected on both sides. Lots of colocation providers can boast high levels of network service availability and unparalleled power uptime, but if they aren’t willing to back those claims up in the form of a written agreement, you should be asking yourself why. However, while services agreements are necessary and important – and their very nature means they are invariably lengthy and comprehensive – they primarily serve three main purposes: 1. Establish the specific availability levels guaranteed by the colocation provider. 2. Outline the communication protocols that should be followed if a…

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Managed IT Security Services Can Help You Maintain Compliance

Managed IT Security Services- Delivering to the Highest Regulatory Standards The increasingly complex information and technology compliance burdens faced by organizations today don’t just represent a series of checkboxes that need ticking, but are legal requirements in many industries. Adhering to and satisfying all of these requirements in-house can be a real challenge, and one which ultimately requires significant investment due to the critical infrastructure, personnel, tools and services that are needed. That’s why partnering with a professional colocation provider for managed IT security services that has already built a facility which meets your industry’s compliance requirements makes sense. Data Sovereignty/Residency The proliferation of data across international borders has seen data sovereignty/residency considerations thrust under the spotlight, making them more important than ever. The bottom line is that every organization faces differing data sovereignty and residency laws depending on where its data is physically stored. Compromising any of these requirements…

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The Right Data Center Power & Cooling Systems Can Save Money and Downtime.

Power is the number one cost associated with running a data centre facility. It’s also the primary cause of IT infrastructure downtime. That’s why data center power and cooling capabilities is such a hugely important factor for organizations looking at potential colocation partners. As an IT estate grows, so too does the amount of power it consumes. It’s a reality that further enhances the attractiveness of partnering with a colocation provider. But while many colocation facilities offer swathes of space for infrastructure, and implement rigorous security measures, their power and cooling capabilities sometimes do not meet the mark. Full Data Center Power and Cooling Redundancy Modern IT hardware needs to be kept at a constant temperature. Also, the humidity levels found within the data centre must remain optimum. Achieving both of these in-house can be a struggle to say the least. To address this, reputable colocation providers have been constructing…

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Data center security

Decrease Your Data Center Security Risk by Partnering with a Professional Colocation Provider Mention IT infrastructure security and the risk that immediately springs to mind is cybercrime in the form of hackers, viruses and phishing emails. But what about the physical security of your infrastructure too? Have you considered that as part of your forward-thinking plans? Even the smallest of in-house server rooms are inevitably secured with a numeric keypad or lock, and they’re already housed within the confines of an organization’s office building. The bottom line is that as your infrastructure requirements grow and so does your IT estate, physical security considerations become increasingly critical – especially if you are looking to house some or all of that IT estate externally for the first time. Proven, professional colocation providers have been building data center facilities for a long time. It’s their bread and butter. So you can be sure…

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Choose a Colocation Provider with Redundancy and Resiliency in Mind

Your Peace of Mind is Our Priority Human error, security threats, hardware failures, software issues, third-party problems, power outages, the list of potential causes of downtime in a data centre facility are almost endless. That’s why any potential colocation provider partner should be able to demonstrate the steps they’ve taken to ensure their facility has sufficient resiliency and redundancy. In an ideal world, a colocation provider’s architecture design should allow you to benefit from n+1 redundancy. This ensures that all critical infrastructure can be concurrently maintained, and that no single points of failure exist within the environment. Anything less than that and your own business continuity and disaster recovery plans will need to be rethinked. However, not all data centres are created equally, and so you should look to partner with a provider that has built the kind of facility that you would build. Here are a few points to…

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Choosing A Colocation Facility: The Importance of Location

Location, Location, Location… Deployment Efficiency & Scalability When choosing to partner with a colocation provider, the location of their facility is usually the primary factor that will influence your decision. Do you opt for a site that’s close to your own headquarters, or look at one that’s further afield? The latter option is often considered by organizations looking to expand into new, emerging markets, but can also cause unknown risks in terms of business continuity. That’s why most companies choose to partner with a provider that has a facility in their home region. Such an approach affords three main benefits: 1. A colocation facility located close to your organization’s offices means that your own IT staff can visit the site on an “as-needs” basis. 2. Closer proximity means lower network latency, so your organization’s applications and business-critical workloads will perform better. 3. Depending on where the majority of your customers…

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