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Managed Hosting is Here to Stay… and Grow

Managed Hosting will continue to be a core IT strategy. Here’s why. At first glance, the decision to outsource hosting is really a matter of basic economics. For IT managers, outsourcing to a hosting provider has proven itself to be more cost-effective than having to plan, build, manage and maintain the physical space itself. Globally, the markets for managed hosting, as well as cloud computing, continue to grow rapidly. In fact, most IT organizations are now moving away from an on-premises infrastructure toward outsourcing, and, more and more, toward a hybrid cloud-oriented approach. But economics is not the sole motivator. IT managers take a much more holistic view. In a recent study, Cogeco Peer 1 customers said their major motivators include increasing efficiency, improving security, and better management of risk and compliance. Also important is the ability to improve access to data, and to create new products and services. The…

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Blockchain technology is here: what to expect, and why you should pay attention now

Conversations from the 2016 CIO Innovation Summit “If the blockchain has not shocked you yet, I guarantee it will shake you soon.” So begins William Mougayer’s recently published book, The Business Blockchain, which explores how this new technology can completely reshape the way commerce and business is transacted online. Because blockchain technology is so new, there’s some confusion about what it actually is. The simplest explanation – Blockchains cut out the middleman. It’s a peer-to-peer (P2P) exchange of data that is authenticated and recorded permanently on a distributed public ledger. Because it can only be sequentially updated, the provenance of every transaction is traceable and cannot be erased. The implications are enormous from financial transactions to data storage. Payments, securities, and other assets – all could be transacted through blockchains. And because it’s P2P, it can be all performed without an intermediary. It means growth in usage for decentralized databases,…

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Seeing IT in 3D: The IDC view of digital transformation

Conversations from the 2016 CIO Innovation Summit Digital Transformation (DX) is a reality that every enterprise is facing – or will face soon enough – to remain competitive and relevant in the digital economy. Driven by the accelerated demand for more mobile computing, cloud services, big data, and data analytics, DX is shifting the priorities of enterprise IT organizations. In addition to its traditional role of ensuring stability and efficiency of enterprise systems, IT must also embrace an exploratory, proactive role to respond with greater speed and agility. At its Data Center Infrastructure and Operations Summit in 2014, Gartner, Inc., introduced the idea of Bimodal IT – a model that splits enterprise IT into two organizations: one, traditional, and the other, innovative. “It’s a model that’s understandable,” says Bill Keyworth, Vice President of Research, IT Operational Excellence, IDC. “But, that has risks and limitations because it’s siloed.” He sees an…

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“You’re a Chief Digital Officer? So what is it you do, exactly?”

A POV of Jennifer Bell, Digital & Social Media Director, Cogeco Peer 1 I hear that question a lot. It’s understandable, because the Chief Digital Officer (CDO) is relatively new to the business world. The position was introduced less than 10 years ago, and has only really grown in popularity within the past three or four years. Still, there really isn’t a short answer to the question, because the role of CDO is a true hybrid one. Broadly speaking, it sits astride two core areas: Marketing and IT. Perhaps the best way to describe my role is that I’m responsible for how we bring our brand and the customer experience to life. All the vehicles I manage are digital. And all those vehicles lead to destinations that are specific, measurable business goals. A website, for example, needs ongoing and repeat customer engagement. A social post needs to be monitored to…

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Going online with Bang & Olufsen: A rich and rewarding customer experience

CASE STUDY  For more than 90 years, Bang & Olufsen has built its reputation on being the best of the best, in everything they do. It’s a mission that permeates every aspect of their business, and it’s why they continue to set the pace for developing many of the world’s most beloved consumer electronics products. Innovation is something Bang & Olufsen has never shied away from. So when they made the decision to move into the online retail space, they wanted to ensure the experience was as rich and rewarding for online customers as it is for those who visit its physical stores in more than 100 countries around the world. “We recognized that to achieve this, we had to house our online applications on sites based on infrastructure with massive scalability and reliability, connected with superfast networking,” says Michael Søby, IT Governance and Sourcing, Bang & Olufsen. Cogeco Peer…

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Seeking a data services provider? Here are 3 key things to consider.

There are many variables in choosing the right data services provider. Location, size, bandwidth, cost-efficiency, security: all of these are table stakes. But what separates a good data services provider from a great one? There are three important factors to consider when choosing the optimal provider for your business needs. Here are the key questions to ask yourself: Will they grow with you? As your business needs evolve, so too will your data management requirements. A data services provider that’s capable of scaling up as required enables you to focus on your core business with the confidence that as your business expands, your data services provider has the skills, technologies, and capabilities to expand with you. What’s their customer service like? Often, data services is perceived as something that’s essentially anonymous. A utility that just works without much, if any, real interaction. But dealing with today’s data is becoming increasing…

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